Terms & Conditions

  • Full payment is taken upon placing an order for new goods by debit/credit card or cash – bank transfers at the discretion of management and must be settled prior to the delivery / repalr.
  • We are often able to give rough ideas of delivery times, but these times are by no means guaranteed and we require the customer to be at home throughout the arranged period of delivery/repair/callout
  • All delivered appliances must be thoroughly examined within 48 hours of delivery. Advance cannot be held liable for any damage found to any delivered appliance after this time period.
  • Advance is not liable for any damage to flooring, which is why we strongly recommend that customers protect any flooring that might be traversed by our delivery team. If our team cause any other damage to your property, please email the shop, with clear photos and a detailed description, within 48 hours of delivery.
  • We require any customers to inform us of any potential parking restrictions upon delivery, either via email or over the phone.
  • The customer is responsible for ensuring that any purchased appliance can be transported through the house given its dimensions. Whether or not this is the case is down to the delivery team’s discretion.
  • Any appliances being carried up or down more than 6 steps can be subject to additional charges, or can be refused delivery, subject to the delivery team’s discretion. Please note you must inform the shop of any such staircases, in the absence of an accessible and useable lift.
  • A further charge may be applied (see table of charges further down the page) if we are unable to complete delivery of your items due to: you refusing delivery upon arrival of the delivery vehicle, nobody being at the address to accept delivery at any point during the scheduled delivery date, or you providing incorrect or insufficient contact or delivery details which result in a failed delivery.
  • It is the customer’s responsibility to ensure that any appliances fit, both in the existing gap and also through any parts of the house through which it will need to be carried.
  • It is also the customer’s responsibility to ensure that the correct supplies exist (power/plumbing), as well as the correct clearance and ventilation space.
  • Before ordering, the customer must check that there is easy access to the existing pipe work and that the stop valves are working as they should be.
  • If our team are fitting an integrated appliance, the customer must check before ordering that the existing panel door is in a suitable condition to be fitted.
  • Our team do not: connect an appliance if it will put anyone at risk or if it does not adhere to current safety regulations/guidelines, make any alterations to stone worktops, make any alterations to existing plumbing or electrical connections.
  • If you are unsure of whether or not an appliance will fit, you can arrange to have an engineer visit prior to ordering to check, for our standard call out fee. Please call the shop directly to arrange this.
  • If an installation fails due to a customer not adhering to our terms and conditions, or due to a lack of/incorrect information supplied, we reserve the right to charge a failed installation charge (please see the table of charges below).
  • If a fault occurs within 30 days of delivery you will have the option to exchange or get a refund.
  • If an appliance is over 30 days old and develops a fault, but is still under warranty with the manufacturer, you must contact them directly. 
  • You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify Advance of your wish to cancel the order within this time period, either by email, phone or in store.
  • You then have a further 14 days from the date you notify Advance of your cancellation to return the goods.
  • Items can only be returned if they are boxed, in completely new condition. Advance will not accept returns for any items that have been unboxed, used or installed.
  • To cancel or rearrange a delivery please contact the shop immediately by email.
  • Damaged or unwanted items must always be reported to the shop within 30 days of delivery, and are subject to an inspection by our staff.
  • Do not unbox, install or use any damaged/unwanted items, since this counts as acceptance of these goods and deems them non-returnable.
  • You have complete duty of care whilst these goods are in your possession- Advance reserves the right to charge for any damage which may have occurred during this period.
  • Failed delivery- re-delivery: £24.99 per item.
  • Failed installation/connection: 50% of the installation charge per appliance.
  • Re-handling of unwanted/incorrectly ordered items: up to 50% of price, subject to manufacturer.

REPAIRS SERVICE

·       We charge a call-out fee which is to be paid on or before the first visit of the engineer,. This call-out fee ensures that our engineer diagnoses your appliance. Having identified the fault, we will quote you a price on the repair, which will include new parts if necessary. The call-out charge that you initially paid will be taken off the cost of this repair, which will be reflected in your quote, Should you wish to go ahead, we will then carry out the repair.

·       Our experienced engineers carry a number of parts on their vans, but it may sometimes be necessary to order in your parts and complete the repair on a return visit. These generally only take a couple of days to come into the shop- if this is likely to be longer or there is a delay, we will let you know. As soon as the part is in stock, we will call you to schedule the repair.

·       The call-out charge is not the fee for any work done on site- this is just to ensure our visit and diagnosis, but will be returned to you by deducting the amount from the overall repair price.

·       If your appliance is under warranty, servicing it will invalidate your guarantee. Please instead call the manufacturer or insurance company with which it is guaranteed.

 

 

This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the product(s) listed on our website. Please read these terms and conditions carefully before ordering any product(s). By ordering any product(s), you agree to be bound by these terms and conditions.

Your Data.

Advance the Electrical Specialists is/are a member of Combined Independent (Holdings) Ltd, and many of the products available through our business are supplied to us via CIH Ltd. We also advertise and sell products under the euronics brand identity. When you shop with us, and purchase any product or service offered by us via CIH Ltd, we will share limited data with CIH Ltd and this may include any or all of the following; name, address and order details, email address and telephone number. This data is used for experience, analytics and marketing purposes only, including services provided by 3rd parties used by either ourselves and/or CIH Ltd and via our website and/or euronics.co.uk. Such services could include, but are not limited to; user journey and site analytics, reviews platforms, marketing mailings and newsletters, service emails and safety and product recall information.

Delivery Timescales.

Advance the Electrical Specialists will deliver all purchased goods within a window of 2 days. Advance the Electrical Specialists will contact all customers immediately after a sale has been made to confirm the delivery details.

Information about us

https://www.advancewhitstable.co.uk (this site) is operated by Advance the Electrical Specialists. Advance the Electrical Specialists is registered in the U.K. and we trade from 42 Oxford Street Whistable Kent CT5 1DG. Advance the Electrical Specialists's VAT number is 509707240.

Service availability

This site is only intended for use by, and orders will only be accepted from, residents of the United Kingdom of Great Britain and Northern Ireland. We cannot commit that product(s) supplied are suitable for use in any other regions.

Placement and processing of orders

If you wish to buy product(s) through this site then you should follow the procedure specified in this site.

After placing an order, and once payment has been authorised, you will receive a sales confirmation via email acknowledging that your order has been received by Advance the Electrical Specialists.

Acceptance of your order will be made which confirms that the product(s) you have ordered are available for delivery.

The contract between you and Advance the Electrical Specialists will only be formed when a sale confirmation is sent to you and payment has been received.

Advance the Electrical Specialists will confirm that your chosen product will be delivered on certain date and request that this is acceptable.

Cancellation

If you wish to cancel your order, this will need to be done by 12pm the working day prior to your delivery date (Mon-Fri), or delivery will be made. Any returns after this time will be liable for a collection charge.

You will be informed as soon as possible if for any reason product(s) ordered by you are not available for supply. Where you have already paid for the product(s), you will then be issued with a full refund or an alternative product.

Consumer Rights

If you are ordering product(s) as a consumer you may cancel the contract at any time within a fourteen working day "cooling-off" period, beginning on the day after the day you receive the product(s) (the required post contractual information will be supplied in an email confirming your delivery).

To cancel a Contract, you must inform Advance the Electrical Specialists. You will then be contacted to agree a method for returning the product(s). Product(s) must be returned in the same condition in which you received them. If you return product(s) in person or send them they will be at your risk until they are received by us. You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We may also charge you a reasonable sum as reimbursement for any missing items such as leads or remote controls.

If you need to return product(s) because you are a consumer and have cancelled the contract within the fourteen working day cooling-off period, you will be responsible for the cost of returning product(s) to us or, where applicable, of us collecting them from you.

Upon receipt of the product, we will refund the price of the product(s) in full, including any initial delivery charges, less the cost(s) we incur in collecting the product, and replacing any missing item(s) or accessories. We will process the refund due to you as soon as possible and, in any case, within thirty days of the day we take receipt of the product(s).

If you are returning product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact Advance the Electrical Specialists and we will initially look at resolving the issue. If this is not an issue that we can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund.

Details of this statutory right, and an explanation of how to exercise it, are also provided in the sale confirmation. This provision does not affect your statutory rights.

Price

The price of any product(s) will be as quoted on this site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs and any other additional services you may have opted for e.g installation, old product disposal etc.

Prices are liable to change at any time, but changes will not affect orders that are the subject of a sale confirmation.

This site contains a large number of product(s) and it is always possible that, despite our best efforts, some of the product(s) listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price, you will be contacted for instructions before dispatching the product(s) and you may then cancel your order if you wish. If you do not cancel your order the product(s) will be supplied at the higher price. We are under no obligation to provide product(s) to you at the incorrect (lower) price, even after we have sent you a sale confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Payment

All payments must be in UK Pounds Sterling.

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